Payment Policy

Payment Policy

We accept Paypal as the secure and convenient payment method.

Pay With Paypal

When you place an order with Paypal you will be redirected to the PayPal payment page, where

you can confirm your payment by logging in with your PayPal username and password.

If you are already a PayPal customer, you can log in with your user data and make a payment. Are

you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and

confirm your payment.

Collections are usually booked in a few minutes and your order will be processed immediately.

Contact US

For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer

service representatives will respond within a business day. We appreciate your kind patience and

understanding.

Email:sale@xhalufactory.com

TEL:0757-85558399

Company Address:Guangdong Foshan Nanhai No. 016 (residential Declaration), Biangang, (native Name), Jiuyu Cave, Mu Yuan Neighborhood Committee, Shishan Town

Post Code:528200

Our office time is Monday to Saturday, 8:30am to 6pm from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within 1 business day, but if you don't get a response from us, please check your spam bin.

Shipping Policy

We have put a lot of focus on making sure the items get delivered to our customers as quickly as

possible.

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you.

Your orders will be processed within 3-6 days of placement unless otherwise stated.

Shipping time: Small items will take 3-7 business days, and large items will take 7-14 business

days.

Shipping fee: Free shipping within the United States

Shipping from: the US local warehouses

Shipping area: the US and outside (if you need to ship outside the US, please do contact us

before you make an order)

Any other question, please contact us at sale@xhalufactory.com 

Return & Refund Policy

Cancellation:

The order is only allowed to be canceled before the delivery, we will process the cancel order

within 48 hours after the customer applies for it and we will refund you within 3-5 working days.

Return & Exchange:

1. Conditions of return

(1) Return period: within 2 days of receiving the product.

(2) Applicable circumstances for return and exchange:

Under what circumstances can you return or exchange the goods: the product is broken or

damaged during the transportation; you receive the wrong product or missing parts.

(3) What information needs to be provided to apply for a return or exchange: order number,

consignee, photo and video proof of the product and packaging.

2. The return process

Step 1: Please contact us in advance. We will process the application within 3-5 working days and

reply you the processing result.

Step 2: Once we agree with your return or exchange application, in some situations you should

send back the product to us within 5 days (we will reject all packages that without our agreement)

and update us the tracking information;

Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and

update the tracking number within 7-15 working days.

3. Shipping fee for return

(1) What are the customer's responsibilities: customers’ personal reasons like they do not like the

products or no longer need the products.

(2) What are the conditions undertaken by the website: the product is broken or damaged during

the transportation; we ship the wrong products or missing parts.

Refund

1. Refund limit

Applicable circumstances for full refund: customers send back the products in good condition and

afford the shipping fee.

2. Refund process:

(1) After we receive the returned product, we will enter the refund process, the money will back

to your account within 3-10 working days.

(2) What to do if the refund is not received: please contact us

Note: Any return or exchange without prior application will not be accepted.

Terms of Use

THE PURCHASE OF ANY PRODUCT OR SERVICE THROUGH THE Foshan Xihui Aluminium Co., Ltd. WEBSITE IS

GOVERNED BY THE TERMS AND CONDITIONS OF USE AS SET FORTH BELOW BY Foshan Xihui Aluminium Co., Ltd.

(“TERMS OF USE”).

PLEASE READ THE TERMS OF USE CAREFULLY. BY ACCESSING THE Foshan Xihui Aluminium Co., Ltd. WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE TERMS OF USE, YOU MAY NOT ACCESS OR USE THIS SITE.

1. ACCEPTANCE OF TERMS OF USE

By visiting the Foshan Xihui Aluminium Co., Ltd. website, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to Foshan Xihui Aluminium Co., Ltd., you agree to be bound by the Terms of Use. If you do not want to be bound by the Terms of Use, your only option is not to visit, view or otherwise use the services of Foshan Xihui Aluminium Co., Ltd.. You understand, agree and acknowledge that these Terms of Use constitute a legally binding agreement between you and Foshan Xihui Aluminium Co., Ltd. and that your use of Foshan Xihui Aluminium Co., Ltd. shall indicate your acceptance of the Terms of Use.

2. PROVISION OF SERVICES

You agree and acknowledge that Foshan Xihui Aluminium Co., Ltd. is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in the Foshan Xihui Aluminium Co., Ltd. website. Furthermore, you agree and acknowledge that Foshan Xihui Aluminium Co., Ltd. is entitled to provide services to you through subsidiaries or affiliated companies.

3. PROPRIETARY RIGHTS

You acknowledge and agree that the Foshan Xihui Aluminium Co., Ltd. website may contain proprietary and confidential information including trademarks, service marks, designs and patents protected by intellectual property laws and international intellectual property treaties.

Foshan Xihui Aluminium Co., Ltd. authorizes you to view and make a single copy of portions of its content for offline, personal,non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission, which may be withheld at our sole discretion. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

4. SUBMITTED CONTENT

When you submit content to Foshan Xihui Aluminium Co., Ltd. you simultaneously grant Foshan Xihui Aluminium Co., Ltd. an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to Foshan Xihui Aluminium Co., Ltd..

5. TERMINATION OF TERMS OF USE

The Terms of Use will continue to apply in perpetuity until terminated by Foshan Xihui Aluminium Co., Ltd.  without notice at any time and for any reason. Terms by their nature that are to continue in

perpetuity shall be unaffected by any termination.

6. DISCLAIMER OF WARRANTIES

You understand and agree that your use of the Foshan Xihui Aluminium Co., Ltd. website is entirely at your own risk and that our services are provided "As Is" and "As Available". Foshan Xihui Aluminium Co., Ltd. does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the Foshan Xihui Aluminium Co., Ltd. website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.

7. LIMITATION OF LIABILITY

You understand and agree that Foshan Xihui Aluminium Co., Ltd. and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary

cessation of such service or access to information, or the deletion or corruption of any content or

information, or the failure to store any content or information. The above limitation shall apply

whether or not Foshan Xihui Aluminium Co., Ltd. has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, the liability of Foshan Xihui Aluminium Co., Ltd. is limited to the greatest extent permitted by law.

8. EXTERNAL CONTENT

Foshan Xihui Aluminium Co., Ltd. may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that Foshan Xihui Aluminium Co., Ltd. is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.

9. JURISDICTION

You expressly understand and agree to submit to the personal and exclusive jurisdiction of the

courts of the country, state, province or territory determined solely by Foshan Xihui Aluminium Co., Ltd. to resolve any legal matter arising from the Terms of Use or related to your use of the Foshan Xihui Aluminium Co., Ltd.website. If the court of law having jurisdiction rules that any provision of the agreement is invalid,then that provision will be removed from the Terms of Use and the remaining terms and conditions will continue to be valid in full force and effect.

10. ENTIRE AGREEMENT

You understand and agree that the Terms of Use constitute the entire agreement between you

and Foshan Xihui Aluminium Co., Ltd.. You may be subject to additional terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.

11. CHANGES TO THE TERMS OF USE

Foshan Xihui Aluminium Co., Ltd. reserves the right to modify the Terms of Use from time to time at our sole discretion and without any notice. Changes to the Terms of Use will become effective on the date they are posted on the Foshan Xihui Aluminium Co., Ltd. website and your continued use of the Foshan Xihui Aluminium Co., Ltd.website after any changes will signify your agreement to be bound by such new terms and conditions.